Our company, Reflective Inc., has been in business since 1998. We are in the converting and manufacturing business and deal mostly in reflective safety products. We convert a large variety of reflective tapes and also manufacture reflective chevron panels and reflective shapes for diamond plate and other applications. We have a large customer base made up of consumer, commercial and government entities.
Frequently Asked Questions (See Bottom of this page for phone number and email information)
- Which tape do I need for my application? (Click here for more information)
- Do you ship to Canada? (Click here for more information)
- Do you ship Internationally? (Click here for more information)
- How can I create my own Quote? (Click here for more information)
- How can I get my order shipped EXPEDITED. (Click here for more information)
- How do I fax my order and credit card information to you? (Click here for more information)
- I have a Florida Resellers Certificate. How do I remove Sales Tax? (Click here for more information)
- Can I use my own FEDEX or UPS number? (Click here for more information)
OUR EMAIL FOR ANY QUESTIONS – firstname.lastname@example.org
OUR CONTACT PHONE NUMBER – (850) 934-3157
OUR FAX NUMBER IS – (888) 789-5422
1610 Guam Lane
Gulf Breeze, FL 32563
If we send you the wrong product or reflective tape we will correct that by sending you the correct one and including a return label so that you can send the wrong product back to us.
If you order the wrong product or wish to switch it for a different color or type you can call us and if possible we will take it back and swap it for a replacement product. To do this you would call or email us first, then send the product back with a note in the box. We would then collect shipping and any difference in price and ship the new order to you.
You can also call for a return approval, order the new product and pay, then send the original product back for a refund of the purchase price less original shipping. This gets the product you need to you quicker. All returned products must be received in resellable condition.
We do not accept returns on custom cut or custom manufactured products due to the fact that we would have difficult reselling them.
At Reflective, Inc. we take your privacy seriously. Your personal information is used to process your order and ship it and that is all. We do not share or sell your information with anyone.
What Information is Collected?
When you order from our site your name, address, phone number,email address and the items you are purchasing will be collected in our shopping cart. The last page of our ordering process is SSL protected and encrypted. It is on this page that your credit card and other payment information is collected. This will either be a page on Authorizenet which is our credit card processor or Paypal which is an alternative payment method. Both are secure. On these pages you will notice that the beginning of the web address shows “https” meaning it is a secure page.
How is this Information used by our Company?
Your personal information which includes your name, address, phone number, email and the items you are ordering are only used to process and ship your order. It is also used in the event we need to contact you by phone or email. We do not give this information to anyone else. We do not sell or give your email to anyone nor do we use it to market additional products to you. Your information is used only in our customer service process. No credit card or paypal information is kept at our location or on our servers.
How we transfer your information to our credit card processor.
When you make a payment, you are first taken to a secure page that is on the server of either Authorizenet (credit card payment processor) or Paypal (payment processor). No credit card information is transferred from our site to either Authorizenet or Paypal. This information is entered directly on their site. This eliminates any risk of your personal payment information being compromised. Your basic information which includes your name, address, phone number and email address is transferred via the internet.
How to modify or delete this personal information or opt out.
Our site does not require registration, therefore there is no need to opt out, modify or delete your information with us. The only information that we keep is the actual order information which is kept for basic record keeping purposes. This is not kept in an electronic format.
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